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How do I retrieve my mailbox login information? (web hosting only)
If you have forgotten your mailbox password, you should simply reset it by logging into your hosting control panel. The steps are as follows:
Plesk 8.x or older
| 1) | Log into your hosting control panel at http://admin.yourdomain.ca. |
| 2) | Click directly on the domain name at the bottom of the page. |
| 3) | Click on the "Mail" icon under the "Services" section. |
| 4) | Click on the mailbox name. |
| 5) | Click on the "Preferences" icon to update the mailbox's password. |
Plesk 9.x
| 1) | Log into your hosting control panel at http://admin.yourdomain.ca. |
| 2) | Click on the "Domain" icon and then click on the domain name. |
| 3) | Click on the "Mail Accounts" icon under the "Mail" section. |
| 4) | Click on the mailbox name. |
| 5) | Click on the "Preferences" icon to update the mailbox's password. |
Plesk 10.x
| 1) | Log into your hosting control panel at http://admin.yourdomain.ca. |
| 2) | Select the desired domain from the "Subscription" drop down box at the top right corner (only if you have multiple domains). |
| 3) | Click on the "Mail" tab. |
| 4) | Click on the mailbox name. |
| 5) | Update the mailbox's password and click "OK". |
Note
 | If you have forgotten the login information to your hosting control panel, please refer to KB-3000 for more instructions on how to retrieve it. |
| If your domain has the free mailbox or is enrolled in one of our e-mail hosting plans, please refer to KB-2003 for more instructions on how to retrieve your mailbox login information. |
last updated = Dec 1, 2011 20:13:25 EST
category = e-mail
keywords = 2004 webhosting e-mail email password username
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KB-2006 How do I access my mailbox using an e-mail client? |
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KB-2001 How do I setup/manage my mailboxes? (web hosting only) |
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KB-2003 How do I retrieve my mailbox password? (free mailbox & e-mail hosting only) |
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KB-3001 How do I update my hosting control panel password? |
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KB-3003 How do I update my FTP password? |
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