NamesPro.ca | Knowledge Base - How do I update my registrant contact information? (admin, technical, billing contact)

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KB-1008

How do I update my registrant contact information? (admin, technical, billing contact)

Users can easily update their registrant contact information within their Namespro.ca accounts. The steps are as follows:

1)	Log into your Namespro.ca account at http://www.namespro.ca/Login.asp.

2)	Click on "domain list" on the left menu.

3)	Click on "edit" under the registrant name that you would like to update.

4)	Enter the up-to-date contact information and click "save".

This step is applicable only to registrants with dot-ca domains. Upon finishing step 4 above, the updated contact information will be submitted to CIRA. It is necessary to confirm the changes by logging into the corresponding CIRA account at https://registrants.cira.ca/user. If no confirmation is given within 7 days, the changes will be cancelled and not be applied.

Note

If you have lost your CIRA password, you can retrieve it at https://registrants.cira.ca/password/forgot/en. CIRA's system will resend your CIRA password to the current admin contact e-mail address.

If you are not able to retrieve your CIRA password because the admin contact's email address is no longer accessible, a MCAC (Manual Change of Admin Contact) process is necessary. Please send us a ticket via our online support system and we will provide more information on how to proceed.

This process is intended only for updating the contact information of a registrant. The ownership of the domains will not be changed. Please refer to KB-1007 for more instructions on how to change the name(ownership) of a registrant.

last updated = Oct 29, 2008 18:05:41 EST
category = transfers & mergers
keywords = 1008 contact information address phone email update registrant admin billing technical

Related Article(s):

KB-5000 How do I update my billing information?

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KB-4009 How do I contact a dot-ca domain owner? WHOIS query returns no contact information.

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KB-1007 How do I change my registrant name?

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