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How do I whitelist an e-mail address?
We employ SpamAssassin as our standard spam filter, the same way most universities and ISPs do. Currently both virus scanning and spam filtering are done at the server level and all the settings are controlled by our network administrators. Our spam settings are at its current setting after a long period of adjustments and the filter is continuing to learn about new spam messages on its own. The key point about filtering is to achieve a balance between false positives and the strength of the filter. In rare cases, your messages may have been incorrectly tagged with the subject "Namespro.ca Detected Spam". When this happens, you can request the sender's e-mail address to be whitelisted by sending us a ticket via our online support system with the following information:
 | Action = Whitelisting |
| E-mail address(es) to be whitelisted = |
This will allow any future messages from the same source to by-pass our spam filter. Alternatively, you can request all spam filtering on your mailbox to be turned off completely (although not recommended) and employ your own solutions:
| to install a personal filter on your local machine and manage your own filtering rules |
| to join a sender verification service, which only allow messages to go through when the sender authenticates him/herself |
| to forward all messages from your mailbox to another provider (such as Google, Yahoo, Hotmail, etc.) that has a better filtering rate in your opinion and retrieve your messages from there |
last updated = Aug 15, 2008 02:16:39 EST
category = e-mail
keywords = 2009 whitelist white list trust source spam filter spamassassin safe list
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