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KB-2008
 

I can receive e-mails but cannot send. What is the problem?


It is likely that the default SMTP port (25) is being blocked by your ISP. Please try to connect to your SMTP server (mail.yourdomain.ca) using the alternative SMTP port 2525 or SSL SMTP port 465.

To explain the situation, ISPs such as Telus, Rogers, Bell and Sympatico are blocking access to port 25 in order to fight spam. As a result, users on their networks will not be able to send mail using an external SMTP server. To combat this action, Namespro.ca provides alternative ports (2525 and SSL 465) for our users. There is a setting in your e-mail client where you can specify an alternative SMTP port. You should consult the help documents of your e-mail client for more information. Normally, it is under the "Advanced settings" section of your mail account.






last updated = Jan 19, 2017 21:13:22 EST
category = e-mail
keywords = 2008 cannot send e-mail email smtp port 25 2525 465 ssl secure


Related Article(s):
 
  KB-2006   How do I access my mailbox using an e-mail client via POP3? 404  
  KB-2007   How do I access my mailbox using an e-mail client via IMAP? 277  
  KB-2001   How do I setup/manage my mailboxes? (Windows hosting only) 79  
  KB-2004   How do I retrieve my mailbox password? (Windows hosting only) 67  
  KB-5002   Types of usernames and passwords 57  
 
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