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At Namespro.ca, we firmly believe a satisfied customer is a return customer. Our support system allows us to build and maintain a close relationship with our users by listening to the problems or comments, providing the necessary support and tracking the history. We strive to maintain our response time to within 1.5 business hours under normal circumstances.

Tips:   Before submitting a ticket, we suggest first performing a search in our Knowledge Base for a detailed and up-to-date answer. It is very likely that the same issue has been addressed by our support team before. Please click here to see a list of all KB articles.


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[2018-08-13 03:30 Pacific]

We are aware of the situation with the mail server "mailroot3.namespro.ca" and apologize for any inconvenience. The server is under a serious DDoS attack and service is indeed being affected by this unexpected event. It is an extremely difficult task but our engineers are working diligent to try and mitigate the problem. Please allow some time for the attack to subside. We will try our best to resume service at the earliest. Users are encouraging to check this page for updates instead of sending in separate tickets.

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  category: sales     (about orders, bilings and payments)  
  technical     (about technical setups and servers)  
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  date: 2018-Aug-15 3:34:56 PST
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