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KB-2006
 

How do I access my mailbox using an e-mail client via POP3?


There are 2 ways to access your mailbox. One is via an e-mail client and the other is via the webmail interface using a browser. Examples of e-mail clients are Microsoft Outlook, Microsoft Outlook Express, Windows Mail, Eudora, Entourage, Mac Mail, Thunderbird, etc. Any mobile devices, such as iPhones, Andriods or BlackBerries, can also be considered as e-mail clients.

If you set up your email client to use POP3 as the incoming/receiving protocol, messages on the server will be downloaded directly to your local machine. The advantage of a POP3 connection is that all messages are stored locally and therefore, they are not occupying disk space on the server side. For heavy email users, managing messages locally using a full featured email client is also a much more efficient option. As such, POP3 connections are recommended for desktops or laptops or devices with large disk storage. As a side note, SMTP is always paired with POP3 as the outgoing/sending protocol. Please find the settings for POP3 access below:


i) Non-SSL connection (obsolete, insecure connection - not recommended)

POP3 server = mail.yourdomain.ca

POP3 SSL connection = OFF

POP3 port (SSL) = 110

username = xxxxxxx@yourdomain.ca (entire e-mail address)

password = your own password


SMTP server = mail.yourdomain.ca

SMTP SSL connection = OFF

SMTP port (SSL) = 2525

Outgoing Authentication = ON

username = xxxxxxx@yourdomain.ca (entire e-mail address)

password = your own password



ii) SSL connection (standard, secure connection - highly recommended)

POP3 server = mail.yourdomain.ca (see 2nd note)

POP3 SSL connection = ON

POP3 port (SSL) = 995

username = xxxxxxx@yourdomain.ca (entire e-mail address)

password = your own password

 

SMTP server = mail.yourdomain.ca (see 2nd note)

SMTP SSL connection = ON

SMTP port (SSL) = 587 or 465

Outgoing Authentication = ON

username = xxxxxxx@yourdomain.ca (entire e-mail address)

password = your own password



Note

For specific email client setup, please click here for Microsoft Outlook; here for Mozilla Thunderbird; here for Apple iPhone/iPad; here for Mac Mail.

In some cases, users may encounter a security warning regarding the SSL certificate by the e-mail client. The only reason for the warning is because the SSL certificate is tied to our official domain, "namespro.ca", instead of the user's own domain. For most end users, it is not economical to purchase a yearly SSL certificate purely for the purpose of encrypting their e-mail connection. As such, we are providing this secure connection service to our users free of charge.

That being said, most of the newer e-mail clients have an option to "allow this exception and store this certificate permanently". What this means is that users can simply approve the certificate once and will subsequently be able to connect without further warnings. However, if there is no such option in your case, a quick resolution would be to simply switch your mail server names to a "xxxxxxx.namespro.ca" mail server name. The functionality of your e-mail connection will remain exactly the same, but this change will bypass/satisfy the generic warning that one may be encountering. To obtain the correct "xxxxxxx.namespro.ca" mail server name for your application, please send us a ticket via our online support system. We will be glad to provide the necessary information and instructions on how to proceed.

If you wish to access your mailbox via the webmail interface, please refer to KB-2005 for more instructions.

If you wish to access your mailbox using IMAP, please refer to KB-2007 for more instructions.

If you have forgotten your mailbox password, please refer to KB-2003 (free mailbox & e-mail hosting only) or KB-2004 (Windows hosting only) for more instructions on how to reset it.






last updated = Dec 20, 2017 22:09:09 EST
category = e-mail
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Related Article(s):
 
  KB-2007   How do I access my mailbox using an e-mail client via IMAP? 1249  
  KB-2008   I can receive e-mails but cannot send. What is the problem? 555  
  KB-2001   How do I setup/manage my mailboxes? (Windows hosting only) 266  
  KB-2000   How do I setup/manage my mailboxes? (free mailbox & e-mail hosting only) 217  
  KB-2004   How do I retrieve my mailbox password? (Windows hosting only) 168  
 
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