How do I retrieve my mailbox login information? (Windows hosting only)
If you have forgotten your mailbox password, you should simply reset it by logging into your Windows hosting control panel. The steps are as follows:
Plesk 8.x or older
1)
Log into your Windows hosting control panel at http://admin.yourdomain.ca.
2)
Click directly on the domain name at the bottom of the page.
3)
Click on the "Mail" icon under the "Services" section.
4)
Click on the mailbox name.
5)
Click on the "Preferences" icon to update the mailbox's password.
Plesk 9.x
1)
Log into your Windows hosting control panel at http://admin.yourdomain.ca.
2)
Click on the "Domain" icon and then click on the domain name.
3)
Click on the "Mail Accounts" icon under the "Mail" section.
4)
Click on the mailbox name.
5)
Click on the "Preferences" icon to update the mailbox's password.
Plesk 10.x
1)
Log into your Windows hosting control panel at http://admin.yourdomain.ca.
2)
Select the desired domain from the "Subscription" drop down box at the top right corner (only if you have multiple domains).
3)
Click on the "Mail" tab.
4)
Click on the mailbox name.
5)
Update the mailbox's password and click "OK".
Note
If you have forgotten the login information to your Windows hosting control panel, please refer to KB-3000 for more instructions on how to retrieve it.
If your domain has the free mailbox or is enrolled in one of our e-mail hosting plans, please refer to KB-2003 for more instructions on how to retrieve your mailbox login information.
last updated = Jun 29, 2017 19:45:11 EST
category = e-mail
keywords = 2004 webhosting Windows hosting e-mail email password username access lost
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