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At Namespro.ca, we firmly believe a satisfied customer is a return customer. Our support system allows us to build and maintain a close relationship with our users by listening to the problems or comments, providing the necessary support and tracking the history. We strive to maintain our response time to within 1.5 business hours under normal circumstances.

Tips:   Before submitting a ticket, we suggest first performing a search in our Knowledge Base for a detailed and up-to-date answer. It is very likely that the same issue has been addressed by our support team before. Please click here to see a list of all KB articles.


If you are a current customer but not logged in, your ticket will not be tracked and you will not be able to view its history later on.


[2018-09-25 13:20 Pacific]

Parts of our network is under a DDoS attack. Services are intermittent at the moment. Please be assured that our engineers are working diligently to resolve the issue. Users are encouraged to check on this page for updates, instead of sending in individual tickets. We apologize for the inconvenience and will resume service at the earliest possible. Your patience and understanding is much appreciated. Thank you.

[2018-09-25 14:41 Pacific]

Services are mostly resumed. If users are still experiencing errors, please referesh and try again in a few minutes. Our upstream provider is working on this network issue and we are standing by for a complete resolution.

[2018-09-25 15:30 Pacific]

Attack has re-occurred. Please allow some time for our engineers to mitigate.

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  category: sales     (about orders, bilings and payments)  
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  date: 2018-Sep-25 18:30:37 PST
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