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At Namespro.ca, we firmly believe a satisfied customer is a return customer. Our support system allows us to build and maintain a close relationship with our users by listening to the problems or comments, providing the necessary support and tracking the history. We strive to maintain our response time to within 1.5 business hours under normal circumstances.

Tips:   Before submitting a ticket, we suggest first performing a search in our Knowledge Base for a detailed and up-to-date answer. It is very likely that the same issue has been addressed by our support team before. Please click here to see a list of all KB articles.


If you are a current customer but not logged in, your ticket will not be tracked and you will not be able to view its history later on.


Holiday Schedule

Happy Holidays to all! This message is to inform our users that holiday schedule will be in effect between 2019-12-16 to 2020-01-01.

During the holiday seasons, staffing and customer support service would be reduced. All essential systems will continue to be monitored to ensure uninterrupted service. However, any other non-emergency requests will simply be queued and responded to as promptly as the staffing capacity would allowed. It is our strong suggestion that all requests should be made before Dec 15th or after Jan 2nd. Your understanding is much appreciated.

Merry Christmas and Happy New Year to all of our users!
Thank you very much again for a great year!

questions or comments
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  ticket details
  category: sales     (about orders, billings and payments)  
  technical     (about technical setups and servers)  
  customer service     (about procedures and processes)  
  general     (any other inquiries, suggestions or comments)  
  date: 2019-Dec-14 4:32:03 PST
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