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At Namespro.ca, we firmly believe a satisfied customer is a return customer. Our support system allows us to build and maintain a close relationship with our users by listening to the problems or comments, providing the necessary support and tracking the history. We strive to maintain our response time to within 1.5 business hours under normal circumstances.

Tips:   Before submitting a ticket, we suggest first performing a search in our Knowledge Base for a detailed and up-to-date answer. It is very likely that the same issue has been addressed by our support team before. Please click here to see a list of all KB articles.

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If you are a current customer but not logged in, your ticket will not be tracked and you will not be able to view its history later on.


 

IMPORTANT NOTICE

[2024-05-22 4:27pm Pacific]

Dear Namespro.ca users,

One of our WEB servers (iridium.namespro.ca) is current experiencing a connectivity issue. Our engineers are working diligently to determine the cause of the issue. Please check back here for updates and refrain from submitting a new ticket. We can assure all users that we are working around the clock to resume service. Your experience with the server will be intermittent in the next while. Thank you very much for your patience and cooperation. We apologize for the unexpected event.

Sincerely,
Namespro.ca Server Team


[2024-05-22 7:14pm Pacific]

We are continuing to work hard towards a solution. Multiple parties have been contacted to assist. Once again, we appreciate your patience.



[2024-05-23 3:02am Pacific]

We have identified hardware failure on the server. We are working on sourcing and replacing the affected hardware and will proceed to restoring services momentarily. Your continuous patience is appreciated.



[2024-05-23 4:37am Pacific]

We are able to replace the hardware. The next step is to perform an OSReload on the platform. Once that is completed, we will start restoring email functionality.



[2024-05-23 8:18am Pacific]

OS reload is close to completion. We appreciate your patience.



[2024-05-23 2:01pm Pacific]

OS reload has completed. Correcting hardware compatibility / conflicting issues.



[2024-05-23 7:16pm Pacific]

Restoring services. Some users should find the site and emails operating already. The process will continue. We appreciate your patience.


[2024-05-23 11:23pm Pacific]

More user are back online. Work will continue by the next shift of technicians.


[2024-05-24 05:59am Pacific]

We are continuing to work through the backlop tickets. Service will continue to be restored. Thank you.


[2024-05-25 06:30am Pacific]

Progress is steady. Services have returned to normal for many customers. For remaining customers, service shall resume within the next 12-48 hours. We again thank you for your understanding.


[2024-05-26 11:20am Pacific]

85% of all data have come back online. We expect the remaining to be restored within today. Thank you again for your patience.


[2024-05-26 5:55am Pacific]

98% of all data have been restored. Specific individual issues are being dealt with in tickets.



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